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Whole Foods to Pay $800K to Settle Allegations of Overcharging Customers

The settlement, filed in Santa Monica Superior Court, covers all 74 markets in California.

Whole Foods Santa Monica. Patch file photos.
Whole Foods Santa Monica. Patch file photos.

Originally posted at 11:33 a.m. June 24, 2014. Edited with new details.

Whole Foods will pay nearly $800,000 to settle allegations of overcharging customers, prosecutors in Los Angeles and Santa Monica announced today.

"We're taking action to assure consumers get what they pay for," Los Angeles City Attorney Mike Feuer said. "No consumer should ever be overcharged by their local market."

According to prosecutors, Whole Foods will also appoint a pair of "state coordinators" to oversee pricing accuracy at stores throughout the state and designate an employee at each store to ensure pricing accuracy. The chain will also conduct random audits at stores four times per year.

The settlement agreement, which covers all 74 Whole Foods markets in the state, was filed in Santa Monica Superior Court and will remain in effect for five years, attorneys said.

Whole Foods spokeswoman Marci Frumkin said the company "takes our obligations to our customers very seriously."

"We cooperated with the city attorneys throughout the process, and based on a review of our own records and a sampling of inspection reports from various city and county inspectors throughout California, our pricing on weighed and measured items was accurate 98 percent of the time," she said. "While we realize that human error is always possible, we will continue to refine and implement additional processes to minimize such errors going forward."

According to Los Angeles and Santa Monica prosecutors, the case began with a statewide investigation by state and county inspectors. The investigation found issues such as stores failing to deduct the weight of containers when charging for items at self-serve salad and hot bars; overstating the weight of products sold by the pound; and selling some items by the piece instead of by the pound as required by law.

--City News Service


TT June 25, 2014 at 10:37 AM
ALWAYS the same story. Dirty lawyers getting paid in HUGE ways, while the rest of us suffer.
Matt Bode June 25, 2014 at 10:59 AM
$800K is chump change...I stopped shopping at Whole Foods 3 years ago. I was in the store in 2011, was buying basic vegetables costing over $50...put down the basket and walked out never to return!
friend2K9z June 25, 2014 at 12:25 PM
So who gets the $800,000.00? And Matt, you are wise. They have a few things that I can't find anywhere else, and that is all I buy there. I saw a container of fruit chunks for $9.99 and a jar of tahini sauce for 16.99., a bottle of beer for $16.99. What!!??
Sylvia Lazo June 25, 2014 at 05:12 PM
New Leaf.........my choice over WF or any where else...
Captain Liberty June 26, 2014 at 11:23 AM
My reason for avoiding Whole Foods it that the guy who runs the company is a right wing a**hole and not afraid to make that public. Shocking, right? Play to the left and work for the right. I avoid financially supporting those who would do damage to the country.

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